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Real reviews with real photos!

Here at the hot tubs superstore we are proud of our track record of providing only the very best tubs with the very best service. We hope the reviews below will give you the confidence you need to choose The Hot Tubs Superstore.

Customer : Peter B.

Service was excellent , good staff very pleased very helpful with instructions .. Would recommend to anyone else .. Product is very very good ;)

Customer : N Ramsden.

Good polite service, with the tub fitted efficiently and on the day promised. Would definitely recommend Liam and Wes.

Customer : Terry H.

First class service and installation tom and Wes were here on time (early even ) and were quick and clear with the set up definitely recommend

Customer : R Jones.

Great installation! Really helpful, couldn't believe how they were able to get the spa fitted so fast! Fantastic!

Customer : Jeff C. Nuneaton.

Excellent helpful advice prior to purchase. Website informative and easy to navigate. Installation team efficient and friendly.

Steve, Burnley

We nearly bought one from Arctic, well glad we didn't. Everything came as promised, don't hesitate, buy one.
Steve, Burnley.

Daniel, Bude

Delivery guys fantastic! Jay and Parker brilliant very helpful and friendly. Helped out with chemicals, explained the features; all round brilliant team.

Graeme B

First class service from initial enquiry to full installation. Nothing was too much trouble for the lads. Thorough explanation of all aspects. Would highly recommend.

Christopher, Cheshire

I found The Hot Tub Superstore friendly, easy going to deal with right from the initial purchase to installation, always helpful with advice and measurements for my deck and gazebo set up. Chemical information was put to me in easy terms and they turned up early - bonus!

Jon, Worksop

The website was easy to navigate and provided all the information required. The tub is of excellent quality and I'm very satisfied. The installation team worked hard and installed the tub to my satisfaction. The instruction that they provided after the installation was also excellent

Rob, Cheshire

Excellent service from a very professional company. Effortless installation of a fine spa. I can wholeheartedly recommend The Hot Tub Superstore

Mr G. Wakeling, Essex

The entire process order to install easy and well done. The fitting team were very good and explained everything well. Thank you

Gary, Sedbury

I was really surprised about the whole experience. Really flexible and very friendly, patient and informative. Would recommend!

Alan, South Wales

Very happy with the whole process from order to fitting. Delivery crew excellent and systematic. Would happily recommend to friends and family

Mr, Mrs Wood, Wigan

Service excellent, boys were great, love the look of the hot tub, can't wait to get in and party!

Andy Mac, Owner Macs Bar

Extremely quick and efficient. I checked out several hot tub companies and came across many obstacles from 'waiting months' for delivery or not offering any finance - Hot Tubs Superstore welcomed me on the Tuesday, I had my hot tub installed the following day!! Zero problems.

Gary B. Mansfield

Both of the lads have worked hard and done a great job, well happy...they drink tea like stink!

Sam Oyston, Blackpool Football Club

The hot tub installation was quick and efficient, the engineers explained chemical and operating use clearly and concisely. I would thoroughly recommend the company and product.

David, Leeds

Quick, easy and great service.

Mike, Stockport

The Hot Tubs Superstore staff were very helpful and professional from start to finish and I would and will recommend the company to family and friends (up the Blues).

Wayne, Northampton

From start to finish we have found H.T.S. professional, friendly and very helpful.

Sergi, Crawley

We are very pleased with our hot tub, it looks better in real life. The men who fitted it were polite and tidy, explained how to use the hot tub. Would recommend the company.

Andrew, Blackburn.

Arrived on time, quick and easy getting in, very polite and helpful with queries. Left everything clean and tidy - no problems

Alison, Peterborough.

Good service all round. Happy with spa. Matrix tub is awesome. Lounger for hubby + 1 and a seat for each of kids. Would recommend.

Beverley, Doncaster.

Great service throughout purchase process and installation. We now can't wait to try out our new hot tub!

Cathy, St, Annes.

Very professional service. Friendly and efficient. Brilliant job.

Charlene, Hartlepool.

Very pleased with how easy the website was to use and Will and Ben were exceptionally helpful when installing the hot tub. I would be pleased to advise this service to a friend.

Cyndy, Poole.

Absolutely no issues with installation, I removed a fence panel to gain access that was all. Jay arrived exactly on time and it was installed within 2 hours of arrival.

David, Hambleton.

Fantastic job due to difficulty setting in the garden. Wayne and Wes were great in explaining how to use it.

Simon & Cerys, Wales.

Guy and Brodie arrived at our house exactly on time even though it was a 4 hour journey for them, the whole process was smooth and seamless. We were fully briefed and very happy with the service and more importantly looking forward to many years of enjoyment with our new hot tub. Thanks very much.

Eric, Wigan.

Service from all staff from sales to delivery to installation has been excellent, friendly polite and efficient. Would highly recommend.

Stacey, Cumbria.

Website is friendly and informative. Michael Parker who fitted our hot tub was very professional and knew exactly what he was doing. Getting the hot tub in was a little tricky but Michael made nothing of it and it was not a problem to him. Well pleased with the hot tub and the service. Thank you.

The Foster family, Glossop

A professional quality service from viewing through to installation. Really happy with our new toy.

David, Thornton Cleveleys.

Adam and Martin showed great professionalism with our installation, they were very informative, helpful and knowledgable in everyday, we would have no doubt in recommending this product to our neighbours and friends. Thank you.

Diane, Great Yarmouth.

Michael Parker and Lee Fishwick are mazing. Very professional and informative I would recommend 'The Hot Tubs Superstore' and these guys to give you an excellent hot tub, total stars! Information chat was superb and the hot tub itself is just what they said. Well done guys.

Lawrence, Gloucestershire

Excellent customer service from day one when I ordered. Installation at convenient time and Will and Parker were excellent.

Mark, Cardiff

I was very happy with the service I had from the start right up to the installation of the hot tub, very professional.

Customer : Nancy D.

Very easy to use with lots of information. Installation team fantastic! Explained everything!

Customer : Lisa W.

Would highly recommend using hot tub superstore. Every aspect was managed professionally and efficiently. Great staff!

Customer : Clair McKee.

The experience of the hot tub superstore beginning to end has been outstanding delivering and installation guys where spot on and very informative.

Customer : Linda J.

Excellent service from start to finish. Would recommend and will be back in the future for another!

Customer : J Twigg.

Really good! Thanks

Customer : Roger L.

The installation lads were great and very professional thanks. Really happy with the hot tub and the coming summer is looking that little more special now!

Susan, Hertfordshire

I am very pleased with the whole procedure from sales to installation. The guys that came to fit my tub couldn't have been more polite and helpful. Would recommend your company to anyone looking to buy a hot tub.
Susan, Hertfordshire

Gary, Falkirk

Prompt service and delivery. Installation team very friendly and courteous.Would recommend to anyone looking for hot tub or enclosure

Nadia, Brighton

Jay and Steve did a very good job. The hot tub arrived on time despite horrible weather (raining all day). The gentlemen did their job, very quick and perfect, well done!

David, Wirral

An excellent service, friendly, informative and offered lots of advice. The installation team were brilliant.

David, Wigan

Excellent service from the guys in the showroom to the lads on site more than happy and would recommend The Hot Tub Superstore.

Lisa, Southampton

Jay and Smokey arrived on time and have handled the whole installation professionally and politely. They explained all the chemicals and all the features to me and have left literature for backup. It was all installed in less time than I expected and I'm looking forward to using my tub when the water is warm enough.

Stephen, Cleveleys

Excellent service from start to finish. Installation was made easy by the professional and polite installers. John and Will are a credit to the company, highly recommended.

James, Nottingham

Easy, simple and helpful! Could not be a better way to purchase a hot tub.

Paul, Wigan

Excellent service, would recommend, very friendly lads, very knowledgable. Explained everything very clearly.

Matthew, Kent

Fantastic experience from start to finish, excellent fitting and explanation of everything. I would highly recommend.

Andrew, Ormskirk

Superb service. Excellent installation, easy guide to all functions. Install lads very helpful, brilliant all round.

Alan, South Wales

Professional and friendly service, all installed quickly and instructions given on all aspects of use. Gave expert advice for filters and cleaning. Would recommend to friends and family.

Eddie, Wolverhampton

Very informative website. Very satisfied from start to finish on all aspects.

Geoff, Norwich

Excellent service both from head office and the installers Jay and Steve. Professional and friendly, what more can you ask? And the tub looks great too! - can't wait to try it.

Lesley and Steve, Fleetwood

Prompt, efficient, courteous service. Good technical explanation. Would gladly recommend to a friend. Very pleased with Dean and Lee.

John, Stockport

Happy with Jay and Will, great service, very good website and would recommend to anyone, really impressed with everything from start to finish.

Mark, Romford

Really happy with the hot tub. Got stuck in traffic and they waited for nearly 2 hours for me to get home. Overcame a lot of difficulties getting the hot tub in. Very friendly and showed us how to use! Very nice guys.

Lucy, Stevenage.

From start to finish we have found H.T.S. professional, friendly and very helpful. Fitters were excellent, informative and friendly.

Mr Dearwley, Cheshire.

The installation was trouble free from start to finish. The guys took us through the process in a step by step approach to ensure we were off to a good start. They did a great job and would recommend to anyone.

Chris, Newark.

Your service has been very good. Will, the installation engineer did a very good job. Hope we enjoy your product, as it looks great.

Stephen, Herne Bay

Overall the experience has been very good, easy to order and even though we had to use a crane which they organised all was very good and spa looks great.

Tina, Bolton

Great experience from visiting the show room through to delivery, really professional and instructions delivered with clarity. Would highly recommend to all our friends. Friendly installation team - thanks guys.

Carole, Reading

Everything was great, guys great, hot tub fab.

Ben, Canterbury

In my experience it is rare to get truly outstanding customer service these days. Hot Tubs Superstore has delivered this from initial website viewing to an installed spa. Quite simply a fantastic experience. The products speak for themselves. The customer service from this company sets them head and shoulders above the rest!

Andrew, Chester-le-Street

Excellent service from start to finish. Lee and Gaz installed the whole thing brilliantly. I'm delighted, would recommend to anyone!

Keith, Dawn, Phoebe & Charlotte

Fantastic service from start to finish, nothing was too much bother. Two great guys, Will and Brody. Thank you.

Stephen, Bristol.

The service from the point of ordering was excellent. Delivery and installation was very efficient and despite the difficult access, installation was seamless. Thee installers were very friendly and polite. The instructions were explained very thoroughly and were easy to understand.

Karen, St. Helens.

Fantastic service from start to finish. All questions answered and understood. Can't wait to get in it!

Tim, Cumbria

The website is clear and informative, providing all the information you need to chose the spa that's right for you.

Andrew, Barrow in Furness

Excellent service from start to finish Anthony and Will. Were excellent and very professional. Very satisfied customer, well done.

Dennis, Chorley

Wonderful service from initial enquiry to installation. The installers went the extra mile to leave the garden as it was. In fact the fence they had to take down was better than before! Nothing was too much trouble.

Customer : Mr Johnson.

The instalation guys were very professional and did a great job getting the tube into the garden. The hot tub is perfect and we are looking forward to using it.

Customer : P Knowles.

Easy to follow good demo videos clear and simple for novices staff friendly and knowledgeable thank you

Andy, Bournemouth

Excellent service from ordering to installation; the whole process was smooth from start to finish. Thank you! Would recommend to anyone.

Jimmy, South Wales

Very satisfied with the tub. Easy installation and polite staff to carry out this work.

Robert, Reading

Fabulous service, helpful and friendly install team, would recommend!

Richard. Ipswich

From the initial contact to installation The Hot Tubs Superstore have been extremely helpful and obliging. The handover was fully explained and any questions were answered fully

David, Bristol

John and Simon were brilliant, very helpful guys. Installation went very well

Eddie & Kim, Dagenham

Wes and Jay have been superb in every way possible from delivery, install and demonstration. The whole process from going to warehouse for guidance to purchasing was made so easy by the staff. Cheers

Karl, Stoke on Trent

From picking our hot tub to installation, staff have been helpful, thanks! Just can't wait to use it now, thanks a lot. Karl, Stoke on Trent

Steven, Derbyshire

From visiting the showroom to the installation has been amazing. The lads were great and funny, would highly recommend to anyone

Lee, Exeter.

Very helpful, the guys were great, told me everything I needed to know. Good banter with them all day.

Mrs Gilbert, Plymouth

Fantastic team. Worked hard to get hot tub in police. Excellent service with a smile. Many thanks for all the efforts and only too happy to recommend Hot Tub Superstore to anyone else.

Joe, Telford

Friendly quick, efficient service, top quality hot tub, superior than all the rest, will recommend to anybody wanting a hot tub.

Richard, Rossendale

Service at showroom excellent, sales people not pushy. Delivery and installation on time and well organised. Rick and Wes really helpful. First class start to finish. Thanks!

Dale, Aberdeen

Installation team was great, very polite and professional even with the tricky installation. Hot Tub looks amazing can't wait for the parties

Aaron, North Wales

Website easy to use, installation process exceptional and very professional information provided very useful. Would definitely recommend.

Mark, Stockport.

Will and Smokey arrived on time and explained everything clearly. Really pleased with the service and delighted with out hot tub.

Susan, Carlisle.

Excellent service from start to finish. Simple clear website. Very professional service. installation team completed their task in no time.

Lisa, Stafford.

Fab chaps, helpful and full of information. Friendly approach and great work. Left clean and tidy, full demo. Thanks.

Demelza, Dorchester.

From start to finish a thoroughly profession; service. Friendly, helpful and completely competent would sum up how I have found this team. The delivery and installation chaps were a delight. Nothing was too much trouble, a real treat! Thanks.

Kevin, Wigan.

Fantastic service. Guy, Wes and Mark were superb. Punctual, reliable and hard working and some good banter too! Would highly recommend from first phone call to installation. Buy one!

Diane, Coventry.

Very friendly and knowledgable staff at showroom. The installers were friendly and professional. Would recommend to anyone. Jay and Will were a credit to your company

Geraldine, Plymouth.

Our installation was very demanding for Michael and Lee but they worked incredibly hard to get it all done in the quickest possible time. I reckon these boys could tackle anything.

Stuart, Oldham.

Great service, I would recommend the company to my friends, the fitters (Adam and Martin) were very helpful and explained everything in detail.

Mrs Mcghee.

Fantastic service from 3 friendly and professional gentlemen. Absolutely delighted with our new tub! Thank you :) Can't wait to try it out now and will definitely be recommending your company to our friends and family.

Sara, Middlesex.

Friendly, courteous, patient and guard working men. Nothing too much trouble even when doors, fences and handles had to be removed to get the tub in. I would happily recommend The Hot Tubs Superstore to anyone.

Campbell, Fife

Excellent process from start to finish. Installation completed very professionally with all aspects of the tub fully explained, would recommend to all.

Trudie, Hexham

Great communications and great hassle free installation. Polite, friendly and efficient. Thanks.

Robert, Altrincham

Both fitters arrived on time and did a superb job fitting and explaining everything and I am impressed with the service.

Andrew, Milford Haven

Very helpful staff from purchase to installation. Website easy to understand and plenty of information any other questions I had were answered. Straight away delivery guys were great would recommend the company to friends and family. Thank you

Kalvin, Darlington

Will and Steve are clearly very knowledgable in all aspects of hot tubs and I feel confident I can correctly maintain my hot tub going forward.

Julie, Carlisle

Can't believe how simple every stage of buying our first hot tub was. The staff couldn't do enough to answer all our questions at the beginning of the process, the delivery and installation was painless and they explained everything we needed to know in an expert manner. Superb friendly and will definitely recommend to others.

James, Aberdeen

Very informative technicians, polite, professional and provided clear advice and instructions. Excellent service overall. Would highly recommend. Delivered next day to Aberdeen.

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Thousands of Tubs!

hot tub customer map

The Hot Tub Superstore has literally thousands of hot tubs spread across the UK. Our huge customer network not only gives us a massive pool of experience but also the biggest customer support and help system you will find anywhere on the planet.