About The Hot Tub Superstore.
A family business built on passion and trust.
Who we are:
The Hot Tub Superstore is the UK's largest and most successful hot tub company. We are a family business established in 2004, with thousands of hot tubs delivered and installed throughout the UK. As an independent company, we import direct from multiple quality American manufacturers and sell direct to customers nationwide; we cut out the middleman and save you thousands.
Where we came from:
In 2004, Father & Son, Dennis & Daniel Holmes, imported 5 hot tubs following an unsuccessful attempt to buy a spa for their own homes. They were simply too expensive in the UK and twice the price of their US counterparts. The initial order of 5 hot tubs included 3 additional spas to sell on eBay — the profit earned would pay for their spas. Immediately, a new and potential market appeared, and within the year 86 hot tubs were imported and sold on eBay. Operational headquarters at this time was a 1000sqft unit in Blackpool, but the future was bright. Within 18 months, Ross Phillipson, Dennis’ Son-in-law, joined the Holmes’ bringing sales support and collectively the trio began to accelerate the business. Seeing the scope of the business, they purchased a brand new 6000sqft premises — now expanded to over 30,000sqft — and continued to build a dedicated hot tub facility incorporating retail sales, storage, parts and logistics. Damien Holmes, Daniel’s cousin, joined the team bringing extensive technical expertise, and this became the early framework of the current management team.
What We Do:
It’s simple. We import from world class American hot tub manufacturers and sell direct to the customer. Large volume and a chain free approach fuel unrivalled value; you cannot buy a better spa for less. Anywhere. Our other primary focus is customer service. We are passionate about treating our customers as we would like to be treated. This starts with excellent communication, fairness and transparency.
Bishta - Buy with confidence
“The Standards and training set by our Association are arguably the best in the world. So when you make your purchase, buy with confidence from a BISHTA member....”
Proud members of Bishta
Bishta is the official hot tub association in the UK and exists to promote high standards of safety, enjoyment and value. The Hot Tub Superstore has been a proud member of Bishta for 10 years. We consider Bishta membership a standard that every hot tub company should adhere too.
The following is the Bishta code of ethics direct from the Bishta website. This code of ethics is basically the rule book all Bishta members must comply with in order to gain and keep Bista membership.
All Bishta members can be found through the Bishta official website by using their simple search function here. We strongly recommend only using a Bishta registered hot tub supplier here in the UK.
The Hot Tub Superstore Manufacturing
The Hot Tub Superstore is proud to be able to use it's vast experience along with it's position as the UK's number one hot tub retailer to bring a wealth of knowledge together to design and manufacture a range of hot tubs specifically tailored for the UK climate.
Collaborating with the worlds number 1 hot tub manufacturer from Vista California we have produced a range of hot tubs that are quite simply the best hot tubs you can find anywehre in the UK. Featuring our extremely stunning and unique stealth styling with seating designs that not only keep you in place but also provide more space and comfort than ay other hot tubs on the market.
Meet the team
We are the definitive family firm, organically growing over the last decade. We ran out of family members reasonably early(!) though we’ve typically recruited through family and friends ever since. This close knit approach in no way diminishes the calibre of our team: capable and dynamic individuals working together with passion.