Fantastic company, in every way!

Posted by hts

Fantastic service from the very first phone call! Kept informed throughout the whole purchasing process, with call backs received when we were told they would be made. Installation team very polite, courteous and patient (had a couple of minor changes of mind when seeing the hot tub in location but it genuinely seemed to be no bother!). Hot tub was left fully operational on the Friday afternoon but not long after the installers left a minor fault occurred. But it was not a problem! A quick phone call to their offices and within 30 mins we had a call back saying that the installers would divert back the following morning (yes, on a Saturday!), before heading back to Blackpool from South Wales (we are in Bristol). Sure enough, they turned up and, after a bit of head-scratching, replaced a part and all was good again! Have called their technical bods for a advice a couple of time during early days of ownership and they have always been more than helpful. The service offered by this company really is head and shoulders above that offered by so many other companies these days – I only hope they keep it up!

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