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Genuine customer reviews

Customer : A Carr

Our Typhoon hot tub arrived on Easter Monday. The 2 guys who came to install it were fabulous and worked really hard in making sure the tub got through to our back garden and was sited perfectly where we wanted it. We didn't get in it that day as it was still a little cool that evening but by the following day we were all enjoying our first soak in our very own hot tub. We took turns trying out the different seats and jets and now all have our favourites! Love sitting there regardless of weather watching day become night. On clear nights we watch the moon and stars appear and on cloudy rainy nights we sit in the warmth of the hot tub with the cold rain on our faces and heads. Really relaxing way to end the day and with the internal 'light show' its nice just relaxing listening to the bubbling jets watching the lights change colour. The hot tub is easy to maintain once you get used to it. A bit daunting at first but when we've had any questions about that we've simply rung hot tub superstore who sort us out with friendly advice. We're really pleased with our purchase and are now ready to share the experience with some of our friends who have 'booked in' to try it out!

Customer : J Floyd

A1 service from start to finish. Great advice before & after delivery. Very please with it. Many thanks.

Customer : Dawn L

Fantastic service from start to finish and a courtesy call after well done guys.

Customer : C McCarthy

First class service by Smokey and Paul they were both polite and very professional throughout the installation I would highly recommend the store to family and friends thank you

Customer : Will N

Excellent Wes and Nino were great thank you

Customer : John


Customer : Mr Wogman

The lads were great the sales team are very helpful and the installation was faultless would highly recommend to anyone.

Customer : Tony M.

Fantastic from start to finish. Would recommend to anyone. Quality of workmanship outstanding.

Customer : Mr McClean.

Install team was great. Lads very helpful. Nothing was too much bother.

Customer : Peter B.

Service was excellent , good staff very pleased very helpful with instructions .. Would recommend to anyone else .. Product is very very good ;)

Customer : Owain M.

Both in store service and site team were very good and have given a professional level of delivery . I would not hesitate to recommend you to others

Customer : N Ramsden.

Good polite service, with the tub fitted efficiently and on the day promised. Would definitely recommend Liam and Wes.

Customer : Terry H.

First class service and installation tom and Wes were here on time (early even ) and were quick and clear with the set up definitely recommend

Customer : R Jones.

Great installation! Really helpful, couldn't believe how they were able to get the spa fitted so fast! Fantastic!

Steve, Burnley

We nearly bought one from Arctic, well glad we didn't. Everything came as promised, don't hesitate, buy one.
Steve, Burnley.

Christopher, Cheshire

I found The Hot Tub Superstore friendly, easy going to deal with right from the initial purchase to installation, always helpful with advice and measurements for my deck and gazebo set up. Chemical information was put to me in easy terms and they turned up early - bonus!

Jon, Worksop

The website was easy to navigate and provided all the information required. The tub is of excellent quality and I'm very satisfied. The installation team worked hard and installed the tub to my satisfaction. The instruction that they provided after the installation was also excellent

Rob, Cheshire

Excellent service from a very professional company. Effortless installation of a fine spa. I can wholeheartedly recommend The Hot Tub Superstore

Mr G. Wakeling, Essex

The entire process order to install easy and well done. The fitting team were very good and explained everything well. Thank you

Gary, Sedbury

I was really surprised about the whole experience. Really flexible and very friendly, patient and informative. Would recommend!

Alan, South Wales

Very happy with the whole process from order to fitting. Delivery crew excellent and systematic. Would happily recommend to friends and family

Mr, Mrs Wood, Wigan

Service excellent, boys were great, love the look of the hot tub, can't wait to get in and party!

Andy Mac, Owner Macs Bar

Extremely quick and efficient. I checked out several hot tub companies and came across many obstacles from 'waiting months' for delivery or not offering any finance - Hot Tubs Superstore welcomed me on the Tuesday, I had my hot tub installed the following day!! Zero problems.

Gary B. Mansfield

Both of the lads have worked hard and done a great job, well happy...they drink tea like stink!

David, Leeds

Quick, easy and great service.

Mike, Stockport

The Hot Tubs Superstore staff were very helpful and professional from start to finish and I would and will recommend the company to family and friends (up the Blues).

Sergi, Crawley

We are very pleased with our hot tub, it looks better in real life. The men who fitted it were polite and tidy, explained how to use the hot tub. Would recommend the company.

Andrew, Blackburn.

Arrived on time, quick and easy getting in, very polite and helpful with queries. Left everything clean and tidy - no problems

Alison, Peterborough.

Good service all round. Happy with spa. Matrix tub is awesome. Lounger for hubby + 1 and a seat for each of kids. Would recommend.

Cathy, St, Annes.

Very professional service. Friendly and efficient. Brilliant job.

Charlene, Hartlepool.

Very pleased with how easy the website was to use and Will and Ben were exceptionally helpful when installing the hot tub. I would be pleased to advise this service to a friend.

David, Hambleton.

Fantastic job due to difficulty setting in the garden. Wayne and Wes were great in explaining how to use it.

Simon & Cerys, Wales.

Guy and Brodie arrived at our house exactly on time even though it was a 4 hour journey for them, the whole process was smooth and seamless. We were fully briefed and very happy with the service and more importantly looking forward to many years of enjoyment with our new hot tub. Thanks very much.

Eric, Wigan.

Service from all staff from sales to delivery to installation has been excellent, friendly polite and efficient. Would highly recommend.

Stacey, Cumbria.

Website is friendly and informative. Michael Parker who fitted our hot tub was very professional and knew exactly what he was doing. Getting the hot tub in was a little tricky but Michael made nothing of it and it was not a problem to him. Well pleased with the hot tub and the service. Thank you.

The Foster family, Glossop

A professional quality service from viewing through to installation. Really happy with our new toy.

David, Thornton Cleveleys.

Adam and Martin showed great professionalism with our installation, they were very informative, helpful and knowledgable in everyday, we would have no doubt in recommending this product to our neighbours and friends. Thank you.

Customer : Jim C.

First class service from initial contact from a team of professionals. Unfortunately I was unable to purchase the hot tub I had initially chosen while browsing the well constructed website due to the hot tub being discontinued. On contacting the very pleasant sales team and discussion with their technical advisor around heights, dimensions required for access I was reassured that the alternative hot tub recommended would fit my needs. The tub arrived as agreed. The boys introduced themself before walking the site planning the install. The installation was seamless and while the tub was filling the boys made good use of the time explaining the operating features, chemical process, testing, filter install/ removal and cleaning. Very professional service and now that we have had a few days to use the tub the time given to explain the running and maintaining the water quality has proven time well spent. Thank you again looking forward to using my tub regularly.

Customer : Kelly W.

We have always wanted a hot tub, so when we saw the cyclone on sale we had to have it, and honestly it's the best purchase we have ever made! The whole family love it including our 3 children ages 10, 8 & 1. My husband has problems with his back and he has found it therapeutic having the jets on. We love going in at night because the lights look stunning and change colour. It's easy to look after and maintain. Lots of different jet settings speed etc and it has a lovely waterfall to which is nice to have on.

Customer : Paul H.

Went to the Superstore a few times to look at the real size. Staff were really helpful and there was no pressure applied. We were told about the cooling off period...etc. All out questions around the running and maintaining were answered. There is also a "helpline" if you get stuck or have questions (which we have already used about making sure our chemical balance was correct) which is really useful and good for peace of mind. We were demonstrated and left to think about it all. The installation was easy and the gents who installed were great and gave us additional advice as we discussed location to the power connector and making best use of the space we had. The tub itself is AMAZING! Def what you need after a stressful day in the office or relaxing with a nice cool drink after a bike ride. It is, without a doubt, the best thing we have ever bought!! Many thanks to entire team at the Hot Tub Superstore!

Customer : Candy.

Fantastic staff from start to finish great installation friendly polite all in all brilliant service will recommend many thanks.

Customer : Jennifer W.

Smokey and Paul did a great job !! Explained everything clearly and professionally,,

Customer : Diane G.

Excellent piece of kit. Adam and Chris were great, knew there stuff. Very polite and professional. Good job. Can't wait to get in. Diane.

Customer : Anon.

Smokey and wes have been brilliant a nice easy install and Have made the experience of pleasure thanks guys can't wait to get in.

Customer : Lisa W.

Would highly recommend using hot tub superstore. Every aspect was managed professionally and efficiently. Great staff!

Customer : Clair McKee.

The experience of the hot tub superstore beginning to end has been outstanding delivering and installation guys where spot on and very informative.

Customer : J Twigg.

Really good! Thanks

Susan, Hertfordshire

I am very pleased with the whole procedure from sales to installation. The guys that came to fit my tub couldn't have been more polite and helpful. Would recommend your company to anyone looking to buy a hot tub.
Susan, Hertfordshire

Gary, Falkirk

Prompt service and delivery. Installation team very friendly and courteous.Would recommend to anyone looking for hot tub or enclosure

Nadia, Brighton

Jay and Steve did a very good job. The hot tub arrived on time despite horrible weather (raining all day). The gentlemen did their job, very quick and perfect, well done!

David, Wirral

An excellent service, friendly, informative and offered lots of advice. The installation team were brilliant.

David, Wigan

Excellent service from the guys in the showroom to the lads on site more than happy and would recommend The Hot Tub Superstore.

Lisa, Southampton

Jay and Smokey arrived on time and have handled the whole installation professionally and politely. They explained all the chemicals and all the features to me and have left literature for backup. It was all installed in less time than I expected and I'm looking forward to using my tub when the water is warm enough.

Stephen, Cleveleys

Excellent service from start to finish. Installation was made easy by the professional and polite installers. John and Will are a credit to the company, highly recommended.

James, Nottingham

Easy, simple and helpful! Could not be a better way to purchase a hot tub.

Matthew, Kent

Fantastic experience from start to finish, excellent fitting and explanation of everything. I would highly recommend.

Andrew, Ormskirk

Superb service. Excellent installation, easy guide to all functions. Install lads very helpful, brilliant all round.

Alan, South Wales

Professional and friendly service, all installed quickly and instructions given on all aspects of use. Gave expert advice for filters and cleaning. Would recommend to friends and family.

Eddie, Wolverhampton

Very informative website. Very satisfied from start to finish on all aspects.

Lesley and Steve, Fleetwood

Prompt, efficient, courteous service. Good technical explanation. Would gladly recommend to a friend. Very pleased with Dean and Lee.

John, Stockport

Happy with Jay and Will, great service, very good website and would recommend to anyone, really impressed with everything from start to finish.

Mark, Romford

Really happy with the hot tub. Got stuck in traffic and they waited for nearly 2 hours for me to get home. Overcame a lot of difficulties getting the hot tub in. Very friendly and showed us how to use! Very nice guys.

Mr Dearwley, Cheshire.

The installation was trouble free from start to finish. The guys took us through the process in a step by step approach to ensure we were off to a good start. They did a great job and would recommend to anyone.

Stephen, Herne Bay

Overall the experience has been very good, easy to order and even though we had to use a crane which they organised all was very good and spa looks great.

Tina, Bolton

Great experience from visiting the show room through to delivery, really professional and instructions delivered with clarity. Would highly recommend to all our friends. Friendly installation team - thanks guys.

Carole, Reading

Everything was great, guys great, hot tub fab.

Ben, Canterbury

In my experience it is rare to get truly outstanding customer service these days. Hot Tubs Superstore has delivered this from initial website viewing to an installed spa. Quite simply a fantastic experience. The products speak for themselves. The customer service from this company sets them head and shoulders above the rest!

Stephen, Bristol.

The service from the point of ordering was excellent. Delivery and installation was very efficient and despite the difficult access, installation was seamless. Thee installers were very friendly and polite. The instructions were explained very thoroughly and were easy to understand.

Tim, Cumbria

The website is clear and informative, providing all the information you need to chose the spa that's right for you.

Andrew, Barrow in Furness

Excellent service from start to finish Anthony and Will. Were excellent and very professional. Very satisfied customer, well done.

Dennis, Chorley

Wonderful service from initial enquiry to installation. The installers went the extra mile to leave the garden as it was. In fact the fence they had to take down was better than before! Nothing was too much trouble.

James, Aberdeen

Very informative technicians, polite, professional and provided clear advice and instructions. Excellent service overall. Would highly recommend. Delivered next day to Aberdeen.

Julie, Carlisle

Can't believe how simple every stage of buying our first hot tub was. The staff couldn't do enough to answer all our questions at the beginning of the process, the delivery and installation was painless and they explained everything we needed to know in an expert manner. Superb friendly and will definitely recommend to others.

Customer : Andrew.

Before visiting the hot tub superstore I did my research into all the big hot tub company's in the uk. As a result I found out that not only do the hot tub superstore seem the most genuine and honest but also offer the best products. It is easy to be tempted by some of the other company's offering what appears a lot more for your money but what they don't offer is the standards and quality that the hot tub superstore do. All the staff were extremely polite and helpful but not in the slightest bit pushy, in fact the lady who dealt with our purchase convinced me in to the cheaper of two hot tubs that I was interested in as it better suited what we were looking for, after deciding to make the purchase the process was very quick and easy. Prior to the delivery we received phone calls from both the office and the delivery men confirming times and making sure we had every thing we needed for installation . The two men delivering and installing the hot tub arrived on time and couldn't of been better throughout the day , they were professional, clean and tidy, replaced all the fence panels that had to be removed for access and talked me through everything I needed to know about the tub. After delivery and installation the hot tub superstore have been in touch several times ensuring we are happy with our purchase and any questions I have had have been responded to straightaway. To sum up couldn't be more happy with the service and product and would 100% recommend the hot tub superstore to any one.

Customer : L Davis.

I purchased the Cyclone Hot Tub back in the middle march , all installed by 2 very professional guys and friendly, the service and communication I received prior to purchasing was outstanding. I absolutely love my new tub, it is also very quiet and the perfect size for 2 of us, or 4 when friends come round a big thank you to the Hottubsuperstore.

Customer : A Izzard.

I can recommend the hot tub superstore in blackpool. I purchased the cyclone and finding the hot tub superb its a great piece of kit after learning the chemical water chemistry its very soothing and relaxing a good asset to life, the delivery was very professional a good set up and the lads where great, nice people and very helpful with good knowledge. Looking forwards to long summer evenings and spending time in the hot tub great service good price easy to use thankyou, Anthony Izzard.

Customer : The Dyke Family.

Our evolution 7 arrived on time, on the date that I arranged with the hottub superstore. The guys looked absolutely shattered as they had drove from Blackpool to Cornwall for us but nothing was too much trouble, after a cup of tea they got the tub on its trolley are moved it steadily around to the back garden and onto its dedicated concrete base that I completed a week earlier! The weather was kind to the guy's and within a couple of hours it was bubbling away, cover lifter and electrics all complete. A really neat and tidy job, I have told our friends about the Hottub Superstore and would definitely recommend you guys as nothing is too much trouble. Cheers the Dyke family.

Customer : Bob A.

Hot tub is being thoroughly enjoyed by both of us - and the granddaughter when she is with us.

Customer : Kate M.

>Great service from sale through to delivery. Delivery guys bang on time after requesting early and did a great job both professional and very helpful.

Customer : D Davies.

Many thanks ,for a great experience from initial contact at the store with helpful sales staff right through to the delivery lads were very helpful and informative ,and we will be recommending your company to all our family and friends ,we think the hot tub is great and look forward to spending many years of enjoyment in there.

Customer : Craig Davies.

I must take this opportunity to thank everyone at Hottub Superstore for their service from the moment I placed the order to delivery and installation. Darren gave plenty of advice on delivery, access and general stuff before deciding on a delivery date. On the day, Adam and Wayne installed the tub effortlessly, nothing was too much trouble for them and they gave us so much information on running the tub. They were pleasant and worked tirelessly to install the tub. I would recommend these to anyone who is looking for a Hottub. The product is outstanding and far better quality than tubs we had looked at that were a lot more expensive. The level of service provided by this company is far in front of most companies around today. A big thank you to everyone!.

Customer : Richard.

The instalation guys were very professional and did a great job getting the tub into the garden. Very helpful told me everything I needed to know. I am very pleased with the whole procedure from sales to installation.

Customer : Cameron.

The installation was very quick and hassle free.
The two guys were pleasant and took me through an easy to understand process. Tub looks amazing. One very happy customer.

Customer : N Davis.

The lads were great all the way though today cheers well done and thanks .

Customer : Mr Johnson.

The instalation guys were very professional and did a great job getting the tube into the garden. The hot tub is perfect and we are looking forward to using it.

Customer : P Knowles.

Easy to follow good demo videos clear and simple for novices staff friendly and knowledgeable thank you

Andy, Bournemouth

Excellent service from ordering to installation; the whole process was smooth from start to finish. Thank you! Would recommend to anyone.

Robert, Reading

Fabulous service, helpful and friendly install team, would recommend!

Richard. Ipswich

From the initial contact to installation The Hot Tubs Superstore have been extremely helpful and obliging. The handover was fully explained and any questions were answered fully

David, Bristol

John and Simon were brilliant, very helpful guys. Installation went very well

Eddie & Kim, Dagenham

Wes and Jay have been superb in every way possible from delivery, install and demonstration. The whole process from going to warehouse for guidance to purchasing was made so easy by the staff. Cheers

Karl, Stoke on Trent

From picking our hot tub to installation, staff have been helpful, thanks! Just can't wait to use it now, thanks a lot. Karl, Stoke on Trent

Steven, Derbyshire

From visiting the showroom to the installation has been amazing. The lads were great and funny, would highly recommend to anyone

Lee, Exeter.

Very helpful, the guys were great, told me everything I needed to know. Good banter with them all day.

Mrs Gilbert, Plymouth

Fantastic team. Worked hard to get hot tub in police. Excellent service with a smile. Many thanks for all the efforts and only too happy to recommend Hot Tub Superstore to anyone else.

Joe, Telford

Friendly quick, efficient service, top quality hot tub, superior than all the rest, will recommend to anybody wanting a hot tub.

Dale, Aberdeen

Installation team was great, very polite and professional even with the tricky installation. Hot Tub looks amazing can't wait for the parties

Aaron, North Wales

Website easy to use, installation process exceptional and very professional information provided very useful. Would definitely recommend.

Lisa, Stafford.

Fab chaps, helpful and full of information. Friendly approach and great work. Left clean and tidy, full demo. Thanks.

Demelza, Dorchester.

From start to finish a thoroughly profession; service. Friendly, helpful and completely competent would sum up how I have found this team. The delivery and installation chaps were a delight. Nothing was too much trouble, a real treat! Thanks.

Kevin, Wigan.

Fantastic service. Guy, Wes and Mark were superb. Punctual, reliable and hard working and some good banter too! Would highly recommend from first phone call to installation. Buy one!

Diane, Coventry.

Very friendly and knowledgable staff at showroom. The installers were friendly and professional. Would recommend to anyone. Jay and Will were a credit to your company

Geraldine, Plymouth.

Our installation was very demanding for Michael and Lee but they worked incredibly hard to get it all done in the quickest possible time. I reckon these boys could tackle anything.

Mrs Mcghee.

Fantastic service from 3 friendly and professional gentlemen. Absolutely delighted with our new tub! Thank you :) Can't wait to try it out now and will definitely be recommending your company to our friends and family.

Trudie, Hexham

Great communications and great hassle free installation. Polite, friendly and efficient. Thanks.

Andrew, Milford Haven

Very helpful staff from purchase to installation. Website easy to understand and plenty of information any other questions I had were answered. Straight away delivery guys were great would recommend the company to friends and family. Thank you

Lawrence, Gloucestershire

Excellent customer service from day one when I ordered. Installation at convenient time and Will and Parker were excellent.