The Hot Tub Superstore’s mission statement is simple: “To be the biggest and best hot tub supplier in the UK”. Having successfully completed thousands of installations over the past decade, we are equally passionate about delivering exceptional customer service. Our thousands of reviews spread across the internet are testimony to our success in this goal.
My experience from purchase to delivery was second to none from start to finish. I would only recommend this company if you are thinking of buying a spa 5 stars
This was the second hot tub I have purchased from the Hot Tub superstore. The service provided by the staff is second to none. From the moment you enter the showroom you are dealt with in a professional manner without out high sales pressure. The sales staff are knowledgeable about the products and take time to demonstrate and explain. Once ordered the delivery is very quick and the delivery takes place on the date and time agreed which is very good. The installers do the installation quickly and efficiently and take the time to explain everything to you. The products they supply are
Great tornado hot tub and fantastic customer service.
So many options out there and are really happy with our choice.
Amazing service from the initial phone call right through to delivery. Quick delivery time too. Thank you so much. Would fully recommend this company.
Arrived back home after the Easter break to find the chlorine level in my Tornado was really high l had been using a pop up floater on the lowest setting.
I contacted the Hot Tub Superstore Technical Team and spoke to Damien.
He explained step by step instructions for me to follow and important to me explained what was happening.
First we got the pH level correct over a few days then the chlorine was sorted, because the level was very high I had to drain about half the water and refill it is now again perfect thanks to Damien.
I had my Tornado delivered on Saturday 20th January (3 moths ago) and I can honestly say the Aftercare Service from the Hot Tub Superstore is second to none.
Damien in the Technical Team is a credit to the team he knew exactly how to help me and I now know a little more about the chemicals.
Thanks to everyone I am enjoying my Tornado again
From start to finish Hot Tub Superstore have been totally fantastic!
This was a surprise present and I needed it delivered on a Sunday and they delivered. The whole process was so easy. I can’t recommend these guys enough. Great service from Jaymie who I can’t thank enough for her time and patience to the installation team on the Sunday morning who were absolutely fantastic.
Thank you so so much for making the day so perfect!
Called company for more chemicals for hot tub..had a good informative advise from representative who was very clear and understanding with the information I required.
Laurence who sold us our tub was very helpful and informative , gave us advise and then let us decide what tub was best for us – We liked that.
The 2 guys who can to install the tub were professional and friendly.
We have been really pleased with sue tub and would not hesitate to recommend Hot Tub Superstore (and we have to all our family and friends)
Staff very helpful and required how I was getting on with the hot tub and egar for me to share any problems I had with them, would reccomend
Great service as always.