Customer Reviews & Install Gallery!

The Hot Tub Superstore’s mission statement is simple: “To be the biggest and best hot tub supplier in the UK”. Having successfully completed thousands of installations over the past decade, we are equally passionate about delivering exceptional customer service. Our thousands of reviews spread across the internet are testimony to our success in this goal. 

Historical Reviews

Customer : C McCarthyFirst class service by Smokey and Paul they were both polite and very professional throughout the installation I would highly recommend the store to family and friends thank you
Customer : Will N Excellent Wes and Nino were great thank you
Customer : John Excellent!
Customer : Celia C Great service staff were perfect gentleman….
Customer : Phil D Easy to use!!! Smokey was brilliant, nothing was too much trouble. Installation was quick and efficient 🙂 THANK YOU!!!
Customer : M Toye The hot tub is really well built and so simple to use . The installation team are a credit to the company, polite, well manured and kept us informed of every step of the installation.
Customer : Mr Wogman The lads were great the sales team are very helpful and the installation was faultless would highly recommend to anyone.
Customer : Tony M. Fantastic from start to finish. Would recommend to anyone. Quality of workmanship outstanding.
Customer : Mr McClean. Install team was great. Lads very helpful. Nothing was too much bother.
Customer : Peter B. Service was excellent , good staff very pleased very helpful with instructions .. Would recommend to anyone else .. Product is very very good 😉
Customer : Owain M. Both in store service and site team were very good and have given a professional level of delivery . I would not hesitate to recommend you to others
Customer : Million. Fantastic!
Customer : N Ramsden. Good polite service, with the tub fitted efficiently and on the day promised. Would definitely recommend Liam and Wes.
Customer : Terry H. First class service and installation tom and Wes were here on time (early even ) and were quick and clear with the set up definitely recommend
Customer : R Jones. Great installation! Really helpful, couldn’t believe how they were able to get the spa fitted so fast! Fantastic!
Customer : Jeff C. Nuneaton. Excellent helpful advice prior to purchase. Website informative and easy to navigate. Installation team efficient and friendly. Anton/Greg.
Steve, Burnley We nearly bought one from Arctic, well glad we didn’t. Everything came as promised, don’t hesitate, buy one. Steve, Burnley.
Daniel, Bude Delivery guys fantastic! Jay and Parker brilliant very helpful and friendly. Helped out with chemicals, explained the features; all round brilliant team.
Graeme B First class service from initial enquiry to full installation. Nothing was too much trouble for the lads. Thorough explanation of all aspects. Would highly recommend.
Christopher, Cheshire I found The Hot Tub Superstore friendly, easy going to deal with right from the initial purchase to installation, always helpful with advice and measurements for my deck and gazebo set up. Chemical information was put to me in easy terms and they turned up early – bonus!
Jon, Worksop The website was easy to navigate and provided all the information required. The tub is of excellent quality and I’m very satisfied. The installation team worked hard and installed the tub to my satisfaction. The instruction that they provided after the installation was also excellent
Rob, Cheshire Excellent service from a very professional company. Effortless installation of a fine spa. I can wholeheartedly recommend The Hot Tub Superstore
Mr G. Wakeling, Essex The entire process order to install easy and well done. The fitting team were very good and explained everything well. Thank you
Gary, Sedbury I was really surprised about the whole experience. Really flexible and very friendly, patient and informative. Would recommend!
Alan, South Wales Very happy with the whole process from order to fitting. Delivery crew excellent and systematic. Would happily recommend to friends and family
Mr, Mrs Wood, Wigan Service excellent, boys were great, love the look of the hot tub, can’t wait to get in and party!
Andy Mac, Owner Macs Bar Extremely quick and efficient. I checked out several hot tub companies and came across many obstacles from ‘waiting months’ for delivery or not offering any finance – Hot Tubs Superstore welcomed me on the Tuesday, I had my hot tub installed the following day!! Zero problems.
Gary B. Mansfield Both of the lads have worked hard and done a great job, well happy…they drink tea like stink!
Sam Oyston, Blackpool Football Club The hot tub installation was quick and efficient, the engineers explained chemical and operating use clearly and concisely. I would thoroughly recommend the company and product.
David, Leeds Quick, easy and great service.
Mike, Stockport The Hot Tubs Superstore staff were very helpful and professional from start to finish and I would and will recommend the company to family and friends (up the Blues).
Wayne, Northampton From start to finish we have found H.T.S. professional, friendly and very helpful.
Sergi, Crawley We are very pleased with our hot tub, it looks better in real life. The men who fitted it were polite and tidy, explained how to use the hot tub. Would recommend the company.
Andrew, Blackburn. Arrived on time, quick and easy getting in, very polite and helpful with queries. Left everything clean and tidy – no problems
Alison, Peterborough. Good service all round. Happy with spa. Matrix tub is awesome. Lounger for hubby + 1 and a seat for each of kids. Would recommend.
Cathy, St, Annes. Very professional service. Friendly and efficient. Brilliant job.
Charlene, Hartlepool. Very pleased with how easy the website was to use and Will and Ben were exceptionally helpful when installing the hot tub. I would be pleased to advise this service to a friend.
Simon & Cerys, Wales. Guy and Brodie arrived at our house exactly on time even though it was a 4 hour journey for them, the whole process was smooth and seamless. We were fully briefed and very happy with the service and more importantly looking forward to many years of enjoyment with our new hot tub. Thanks very much.
Eric, Wigan. Service from all staff from sales to delivery to installation has been excellent, friendly polite and efficient. Would highly recommend.
Stacey, Cumbria. Website is friendly and informative. Michael Parker who fitted our hot tub was very professional and knew exactly what he was doing. Getting the hot tub in was a little tricky but Michael made nothing of it and it was not a problem to him. Well pleased with the hot tub and the service. Thank you.
The Foster family, GlossopA professional quality service from viewing through to installation. Really happy with our new toy.
David, Thornton Cleveleys. Adam and Martin showed great professionalism with our installation, they were very informative, helpful and knowledgable in everyday, we would have no doubt in recommending this product to our neighbours and friends. Thank you.
Diane, Great Yarmouth. Michael Parker and Lee Fishwick are mazing. Very professional and informative I would recommend ‘The Hot Tubs Superstore’ and these guys to give you an excellent hot tub, total stars! Information chat was superb and the hot tub itself is just what they said. Well done guys.
Lawrence, Gloucestershire Excellent customer service from day one when I ordered. Installation at convenient time and Will and Parker were excellent.
Mark, Cardiff I was very happy with the service I had from the start right up to the installation of the hot tub, very professional.
Customer : Jennifer W. Smokey and Paul did a great job !! Explained everything clearly and professionally,, THANK YOU !!!
Customer : Diane G. Excellent piece of kit. Adam and Chris were great, knew there stuff. Very polite and professional. Good job. Can’t wait to get in. Diane.
Customer : Anon. Smokey and wes have been brilliant a nice easy install and Have made the experience of pleasure thanks guys can’t wait to get in.
Customer : Joseph C. Great service from start to finish I would recommend these guys again thanks for the good service and delivery.
Customer : Scott W. The boys were amazing couldn’t do enough to help would recommend to family and friend.
Customer : Nancy D. Very easy to use with lots of information. Installation team fantastic! Explained everything!
Customer : Lisa W. Would highly recommend using hot tub superstore. Every aspect was managed professionally and efficiently. Great staff!
Customer : Clair McKee. The experience of the hot tub superstore beginning to end has been outstanding delivering and installation guys where spot on and very informative.
Customer : Linda J. Excellent service from start to finish. Would recommend and will be back in the future for another!
Customer : J Twigg. Really good! Thanks
Customer : Roger L. The installation lads were great and very professional thanks. Really happy with the hot tub and the coming summer is looking that little more special now!
Susan, Hertfordshire I am very pleased with the whole procedure from sales to installation. The guys that came to fit my tub couldn’t have been more polite and helpful. Would recommend your company to anyone looking to buy a hot tub. Susan, Hertfordshire
Gary, Falkirk Prompt service and delivery. Installation team very friendly and courteous.Would recommend to anyone looking for hot tub or enclosure
Nadia, Brighton Jay and Steve did a very good job. The hot tub arrived on time despite horrible weather (raining all day). The gentlemen did their job, very quick and perfect, well done!
David, Wirral An excellent service, friendly, informative and offered lots of advice. The installation team were brilliant.
David, Wigan Excellent service from the guys in the showroom to the lads on site more than happy and would recommend The Hot Tub Superstore.
Lisa, Southampton Jay and Smokey arrived on time and have handled the whole installation professionally and politely. They explained all the chemicals and all the features to me and have left literature for backup. It was all installed in less time than I expected and I’m looking forward to using my tub when the water is warm enough.
Stephen, Cleveleys Excellent service from start to finish. Installation was made easy by the professional and polite installers. John and Will are a credit to the company, highly recommended.
James, Nottingham Easy, simple and helpful! Could not be a better way to purchase a hot tub.
Paul, Wigan Excellent service, would recommend, very friendly lads, very knowledgable. Explained everything very clearly.
Matthew, Kent Fantastic experience from start to finish, excellent fitting and explanation of everything. I would highly recommend.
Andrew, Ormskirk Superb service. Excellent installation, easy guide to all functions. Install lads very helpful, brilliant all round.
Alan, South Wales Professional and friendly service, all installed quickly and instructions given on all aspects of use. Gave expert advice for filters and cleaning. Would recommend to friends and family.
Eddie, Wolverhampton Very informative website. Very satisfied from start to finish on all aspects.
Geoff, Norwich Excellent service both from head office and the installers Jay and Steve. Professional and friendly, what more can you ask? And the tub looks great too! – can’t wait to try it.
Lesley and Steve, Fleetwood Prompt, efficient, courteous service. Good technical explanation. Would gladly recommend to a friend. Very pleased with Dean and Lee.
John, Stockport Happy with Jay and Will, great service, very good website and would recommend to anyone, really impressed with everything from start to finish.
Mark, Romford Really happy with the hot tub. Got stuck in traffic and they waited for nearly 2 hours for me to get home. Overcame a lot of difficulties getting the hot tub in. Very friendly and showed us how to use! Very nice guys.
Lucy, Stevenage. From start to finish we have found H.T.S. professional, friendly and very helpful. Fitters were excellent, informative and friendly.
Mr Dearwley, Cheshire. The installation was trouble free from start to finish. The guys took us through the process in a step by step approach to ensure we were off to a good start. They did a great job and would recommend to anyone.
Chris, Newark. Your service has been very good. Will, the installation engineer did a very good job. Hope we enjoy your product, as it looks great.
Stephen, Herne Bay Overall the experience has been very good, easy to order and even though we had to use a crane which they organised all was very good and spa looks great.
Tina, Bolton Great experience from visiting the show room through to delivery, really professional and instructions delivered with clarity. Would highly recommend to all our friends. Friendly installation team – thanks guys.
Carole, Reading Everything was great, guys great, hot tub fab.
Ben, Canterbury In my experience it is rare to get truly outstanding customer service these days. Hot Tubs Superstore has delivered this from initial website viewing to an installed spa. Quite simply a fantastic experience. The products speak for themselves. The customer service from this company sets them head and shoulders above the rest!
Stephen, Bristol. The service from the point of ordering was excellent. Delivery and installation was very efficient and despite the difficult access, installation was seamless. Thee installers were very friendly and polite. The instructions were explained very thoroughly and were easy to understand.
Karen, St. Helens. Fantastic service from start to finish. All questions answered and understood. Can’t wait to get in it!
Tim, Cumbria The website is clear and informative, providing all the information you need to chose the spa that’s right for you.
Andrew, Barrow in Furness Excellent service from start to finish Anthony and Will. Were excellent and very professional. Very satisfied customer, well done.
Dennis, Chorley Wonderful service from initial enquiry to installation. The installers went the extra mile to leave the garden as it was. In fact the fence they had to take down was better than before! Nothing was too much trouble.
Customer : Cameron. The installation was very quick and hassle free. The two guys were pleasant and took me through an easy to understand process. Tub looks amazing. One very happy customer.
Customer : D McNamara. H & Tom were excellent, polite, friendly and worked very well. Thank you
Customer : N Davis. The lads were great all the way though today cheers well done and thanks .
Customer : Mr Johnson. The instalation guys were very professional and did a great job getting the tube into the garden. The hot tub is perfect and we are looking forward to using it.
Customer : P Knowles. Easy to follow good demo videos clear and simple for novices staff friendly and knowledgeable thank you
Andy, Bournemouth Excellent service from ordering to installation; the whole process was smooth from start to finish. Thank you! Would recommend to anyone.
Jimmy, South Wales Very satisfied with the tub. Easy installation and polite staff to carry out this work.
Robert, Reading Fabulous service, helpful and friendly install team, would recommend!
Richard. Ipswich From the initial contact to installation The Hot Tubs Superstore have been extremely helpful and obliging. The handover was fully explained and any questions were answered fully
David, Bristol John and Simon were brilliant, very helpful guys. Installation went very well
Eddie & Kim, Dagenham Wes and Jay have been superb in every way possible from delivery, install and demonstration. The whole process from going to warehouse for guidance to purchasing was made so easy by the staff. Cheers
Karl, Stoke on Trent From picking our hot tub to installation, staff have been helpful, thanks! Just can’t wait to use it now, thanks a lot. Karl, Stoke on Trent
Steven, Derbyshire From visiting the showroom to the installation has been amazing. The lads were great and funny, would highly recommend to anyone
Mrs Gilbert, Plymouth Fantastic team. Worked hard to get hot tub in police. Excellent service with a smile. Many thanks for all the efforts and only too happy to recommend Hot Tub Superstore to anyone else.
Joe, Telford Friendly quick, efficient service, top quality hot tub, superior than all the rest, will recommend to anybody wanting a hot tub.
Dale, Aberdeen Installation team was great, very polite and professional even with the tricky installation. Hot Tub looks amazing can’t wait for the parties
Aaron, North Wales Website easy to use, installation process exceptional and very professional information provided very useful. Would definitely recommend.
Mark, Stockport. Will and Smokey arrived on time and explained everything clearly. Really pleased with the service and delighted with out hot tub.
Susan, Carlisle. Excellent service from start to finish. Simple clear website. Very professional service. installation team completed their task in no time.
Lisa, Stafford. Fab chaps, helpful and full of information. Friendly approach and great work. Left clean and tidy, full demo. Thanks.
Demelza, Dorchester. From start to finish a thoroughly profession; service. Friendly, helpful and completely competent would sum up how I have found this team. The delivery and installation chaps were a delight. Nothing was too much trouble, a real treat! Thanks.
Kevin, Wigan. Fantastic service. Guy, Wes and Mark were superb. Punctual, reliable and hard working and some good banter too! Would highly recommend from first phone call to installation. Buy one!
Diane, Coventry. Very friendly and knowledgable staff at showroom. The installers were friendly and professional. Would recommend to anyone. Jay and Will were a credit to your company
Geraldine, Plymouth. Our installation was very demanding for Michael and Lee but they worked incredibly hard to get it all done in the quickest possible time. I reckon these boys could tackle anything.
Stuart, Oldham. Great service, I would recommend the company to my friends, the fitters (Adam and Martin) were very helpful and explained everything in detail.
Mrs Mcghee. Fantastic service from 3 friendly and professional gentlemen. Absolutely delighted with our new tub! Thank you 🙂 Can’t wait to try it out now and will definitely be recommending your company to our friends and family.
Campbell, Fife Excellent process from start to finish. Installation completed very professionally with all aspects of the tub fully explained, would recommend to all.
Trudie, Hexham Great communications and great hassle free installation. Polite, friendly and efficient. Thanks.
Robert, Altrincham Both fitters arrived on time and did a superb job fitting and explaining everything and I am impressed with the service.
Andrew, Milford Haven Very helpful staff from purchase to installation. Website easy to understand and plenty of information any other questions I had were answered. Straight away delivery guys were great would recommend the company to friends and family. Thank you
Kalvin, Darlington Will and Steve are clearly very knowledgable in all aspects of hot tubs and I feel confident I can correctly maintain my hot tub going forward.
Julie, Carlisle Can’t believe how simple every stage of buying our first hot tub was. The staff couldn’t do enough to answer all our questions at the beginning of the process, the delivery and installation was painless and they explained everything we needed to know in an expert manner. Superb friendly and will definitely recommend to others.

Add your own review!

The Hot Tub Superstore has hundreds of reviews across Feefo, Facebook, Google, eBay but we also like to keep a little review section for ourselves. If you would like to feature on our review section feel free to send one over using the form below. 

Please upload an image of your hot tub below. File types allowed are png, jpg or gif with a max filesize of 2MB. If you need to send us a bigger picture please use the let us know in the message box above and we will send over our best email address for sending larger files!

You can spend hours browsing our reviews! Get stuck in!