The Hot Tub Superstoreâ€™s mission statement is simple: â€śTo be the biggest and best hot tub supplier in the UKâ€ť. Having successfully completed thousands of installations over the past decade, we are equally passionate about delivering exceptional customer service. Our thousands of reviews spread across the internet are testimony to our success in this goal.
The whole team were very informative, helpful and polite throughout. I visited the showroom on a couple of occasions and was made to feel very welcome each time.
The hot tub purchased is absolutely brilliant. One of the best purchases we have made. We have never had so many friends popping over.
We would definitely deal with the hot tub superstore again and have already recommended them to friends who have purchased their tub from them.
Staff were very friendly, helpful and knowledge.
Really please with the hot tub and especially pleased with the service too. Would highly recommend to anyone
Excellent service friendly team
arriving at the store we were greeting by a very nice member of staff they explain tubs weâ€™re all working and to try them out all the prices and spec were on the side of the tubs we were able to try all the tubs to see the jets work after looking around we made are decision which hot tub was the best for us .after the paper work and delivery date we had chosen it was quick and easy .
Day of the delivery 2 very nice men put the tub in its place filled the hot tub added the chemical also explained how to use the hot tub Iâ€™m so happy I purchased my tub from hottub superstore 5 star service also after care service great any problems there happy to help thank you all at hottub superstore
Great sales experience and back up servings post sales
From ordering to delivery and installation, we received outstanding customer service. The hot tub has been a sound investment finding that it relieves everyday aches and stresses and use it pretty much everyday. Highly recommend
Fantastic products and awesome customer service at incredibly reasonable prices!
I can not recommend this company highly enough.
Fantastic service from the very first phone call! Kept informed throughout the whole purchasing process, with call backs received when we were told they would be made. Installation team very polite, courteous and patient (had a couple of minor changes of mind when seeing the hot tub in location but it genuinely seemed to be no bother!). Hot tub was left fully operational on the Friday afternoon but not long after the installers left a minor fault occurred. But it was not a problem! A quick phone call to their offices and within 30 mins we had a call back saying that the installers would divert back the following morning (yes, on a Saturday!), before heading back to Blackpool from South Wales (we are in Bristol). Sure enough, they turned up and, after a bit of head-scratching, replaced a part and all was good again! Have called their technical bods for a advice a couple of time during early days of ownership and they have always been more than helpful. The service offered by this company really is head and shoulders above that offered by so many other companies these days – I only hope they keep it up!